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Monitoring
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“My customers love your operators. They don’t treat my customers like a number. They know what my customers want to do and they get it done.”
Terry Lawn, Affordable Fire NJ
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Advanced Event Management & Monitoring Services
The First Real Migration for All Monitored Systems
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No matter what kind of legacy systems you have, VES LLC does more than simply monitor them. Our UL-listed Central Station delivers the information to you any place in the world. All you need is an Internet connection and you can securely view all your systems in one place on a common Web browser.
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Regardless of the manufacturer, as long as a panel reports to an industry standard digital alarm communications receiver, VES LLC is capable of “translating” that panel’s communications data and providing full information to you and end users anytime, anywhere.
Instead of simply sending isolated, system-by-system signals to a receiver, VES LLC adds a panel-specific dialer to the digital receiver, which communicates with the monitoring center.
 From there, all of the systems’ signals are presented in one, comprehensive display through our eSP Software Suite, featuring additional system details that might not have otherwise been available, such as specific point details and other critical information. Customers, end users, fire protection engineering firms and others have access to all critical systems data from anywhere, using a common Web browser, through VES LLC’ eSP Software Suite.
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Complete Format Compatibility
No matter what your systems’ transmission formats, VES LLC provides complete compatibility. Transmission formats we currently monitor include:
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Total Coverage
Complete life and property protection for fire, burglary, opening and closing schedules, elevator monitoring, medical emergencies, temperature sensitive alarms, power failure and more.
Whether you are installing an eLAN Panel system or want to keep your existing system but gain better access and control over risk management, our Central Station services couldn’t be more complete – or easy – for you and your customers. When you’re in the driver’s seat of your own state-of-the-art, UL-listed Central Station from VES LLC, you and your customers have:
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Immediate Access – No waiting on hold for customer information; no form faxing. You get complete customer information when you need it: right away. Through secure login access to our eSP Business Suite, you and your customers will get Dashboard, the comprehensive reporting tool; Monitoring Information; Customer Database tools that let you track customer information and customer service; and more.
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Complete Event Histories
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Total Information – Everything that is related to your customers and their accounts – signal reports, service and inspection histories, scheduling… In short: every piece of essential information. Secure login access to eSP Business Suite means that your customers will see all the information they have the rights to see about their systems and their accounts. Regardless of whether they have one location or 1,000, your customer’s owners, risk managers and other officials will have total “need to know” access.
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Complete, Easy-To-Find Signal Processing and Site Histories – No more hunting through mounds of paper for essential information. All customer reports for every system detail are stored for easy access, anytime. Service and inspection histories; signal processing histories for
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Fire |
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Burglar |
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Elevator monitoring |
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Opening and closing signals |
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Valve tampers |
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Emergency and panic alarms |
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Expert, Friendly Customer Service – Our licensed and trained Central Station technicians know what you and your customers want: Information in a fast and courteous manner. There’s no waiting; no middleman.
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Our UL-listed Central Station service lets you forget about all the problems you may have experienced with old line central stations and puts you in control. With Central Station monitoring from VES LLC, you have complete control with real-time access to your burglar alarms, open and close reports, fire alarm systems, elevator monitoring, process monitoring and more.
VES LLC’ state-of-the-art Central Station is staffed 24 hours a day, 365 days a year with licensed technicians, who attend the same training sessions as our VES LLC Authorized dealers.
With VES LLC, there is a difference between mediocre, me-too service and quality customer service. Experience the difference VES LLC will deliver for you and your customers.
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